Cancellation & Scheduling Policy

Scheduling & Appointment Policy

At Kiss Automotive LLC, we value our customers and our technicians’ time. To help us provide efficient and timely service to everyone, the following scheduling policies apply to all appointments.

Cancellations & Rescheduling

We understand that emergencies and schedule conflicts happen. We kindly ask customers to provide at least 24 hours notice if an appointment needs to be canceled or rescheduled.

Repeated cancellations, excessive rescheduling, or missed appointments may result in additional scheduling requirements.

No-Show Policy

A no-show includes:

• Missing a scheduled appointment without contacting the shop

• Arriving excessively late without prior approval

Customers with repeated no-shows may:

• Lose priority scheduling

• Be scheduled based on shop availability only

• Be required to place a non-refundable deposit before future appointments can be reserved

Deposits & Reserved Appointments

Certain repairs may require a deposit at the time of scheduling, including:

• Special-order parts

• Major diagnostics

• Engine or transmission repairs

• Jobs requiring reserved technician time

Deposits are applied toward the final invoice when the appointment is kept.

Prepaid & Special-Order Parts

Customers who prepay for parts or special-order components are responsible for scheduling installation within a reasonable timeframe.

Extended delays or repeated rescheduling after parts have been received may result in additional scheduling requirements or storage policies.

Right to Refuse Service

Kiss Automotive LLC reserves the right to decline future appointments for customers with excessive cancellations, repeated no-shows, abusive behavior, or failure to comply with shop policies.

Thank you for respecting our time, scheduling, and commitment to providing quality service.